Return & Refund Policy

Darn Tough’s return, refund, and customer service policy is primarily divided into two parts: the 90-Day Return & Exchange Policy for purchases made on their official website, and their renowned Unconditional Lifetime Guarantee.

I. Official Website Orders: 90-Day Return and Refund Policy (Applies to purchases made on DarnTough.com)

If you purchased products directly from the official Darn Tough website within the last 90 days, the policy is as follows:

• Wear Test Policy: Customers are allowed to try on, wash, and test the socks risk-free. Even if they have been worn or washed, you can apply for a return or exchange as long as it is within 90 days.
• Free Shipping: The official website provides free return and exchange shipping (within the United States).
• Processing Options:
  • Exchanges: Submit your request through the online Return & Exchange Portal. Once the original item is sent back, you will receive your replacement socks.
  • Refunds: If you prefer a refund instead of an exchange, the purchase price will be refunded to your original payment method after the returned items are received and processed.
• Holiday Extensions: Holiday gifts purchased from the official website typically qualify for an extended return window (e.g., extended to 120 days from the date of purchase).

II. Core Feature: Unconditional Lifetime Guarantee

If it has been more than 90 days, or if the product was purchased elsewhere (such as at a retail store or through another authorized dealer), the Lifetime Guarantee policy applies fully.

• Core Commitment: If your socks develop holes, threadbare spots, or unraveled seams, and you are not completely satisfied with them, you can return them for a replacement.
• No Questions Asked: Normal wear and tear, as well as other durability issues, are fully covered (Note: Socks sold as “Irregulars” or seconds are excluded).
• No Receipt Required: A purchase receipt or proof of purchase is not required to submit a warranty claim; you only need to provide the defective socks themselves.
• Warranty Process:
  1. Wash and Prepare: Launder the socks before sending them in.
  2. Online Form: Fill out and submit the “Warranty Claims Form” on the Darn Tough website.
  3. Mail the Socks: Ship the cleaned socks along with your claim details to their designated address.
  4. Receive Credit/Voucher: Once the old socks are received and processed, the company will typically email you a website credit code equal to the value of the socks.
  5. Get Replacements: Use the code to order a brand-new pair of equal value on their website (shipping for the replacement pair is also free).